SHIPPING

What are your shipping rates?

A:  Standard shipping for orders between $0-39.99 is $9.95.  For orders between $40-99.99 shipping is $4.95.  Orders over $100 shipping is free. For the Southern States Texas and east, orders under $100 are shipped expedited shipping for $25.00.

The shipping rates seem high, why is that?

A:  Shipping chocolate requires special handling all year round, and in the summer months, protection against heat damage. Skinnygirl Candy has no control over shipping costs, and the ongoing increases in fuels and transportation have dramatically increased them. We subsidize the cost of shipping for all our customers. 

How do you ensure my order will not melt during the Summer months?

A:  During summer months all of our orders are packed with frozen gel packs and insulating materials to ensure they stay cool during shipment. It is important to have your order shipped to an address where the chocolate will be delivered indoors and not left outside. During hot weather months (May - September) we will only ship Monday thru Wednesday of each week to ensure your order does not spend the weekend in a hot warehouse or post office where it may be subjected to damaging heat.

What if my order arrives melted or heat damaged?

A:  If your order arrives melted or heat damaged as a result of shipping, please contact us and we will gladly refund your order or resend your order. However, we cannot guarantee the quality of your order if left at your doorstep or in a mailbox for several hours or several days. Please ensure your order is sent to a location where someone can retrieve the package as soon as it arrives.

How long will it take to get my order?

A:  Orders are filled within 24-48 hours after they are received. If a product is out of stock and we cannot fulfill an order, a customer service representative will contact you for further instructions. Once shipped by standard delivery, orders normally take 2 to 5 days to arrive depending on where you live. (2 days to the West Coast, 3 to 5 days to the East Coast). Orders with expedited shipping normally ship the same day. 

RETURNS

Do you guarantee your products?

A:  At Skinnygirl Candy we're passionate about great chocolate and that's why we offer our 100% customer satisfaction guarantee as your assurance of quality. We'll put our money where your mouth is. If you don't agree that the candy you ordered is of the very highest quality, simply return the unused portion and we'll refund your product cost. No questions asked.

What is your return policy?

A:  In the highly unlikely event you are not satisfied with your chocolate, please return unused portion to Skinnygirl Candy at 9075 South Sandy Parkway Sandy, UT 84070, within 30 days of purchase. Please be sure to include the following information so we can confirm the original order: name, ship to address, and order number (if you still have it). Also, please include contact information (phone number or current email address) should we have difficulty finding your original order or processing a refund.

I want to return my purchase. What do I do?

A:  If you want to return your order for any reason, simply repack it in the box it arrived in, along with any packaging and temperature control materials, and ship it to: Skinnygirl Candy at 9075 South Sandy Parkway Sandy, UT 84070. Be sure to include your packing slip or order number. Please send an e-mail to admin@skinygirl.com to alert us as to the return and the reason. (Your feedback is very important to us.) A refund will be issued upon receipt of the returned product.

ORDERS AND PAYMENTS

Can I place an order by phone?

A:  Unfortunately we are not able to process telephonic orders at this time. 

What forms of payment do you accept?

A:  We currently accept Visa, MasterCard, Discover, American Express, and PayPal for all orders.

Is it safe to use Credit Cards/Debit Cards on your site?

A:  Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of security measures to protect your personal data and credit card information from unauthorized access. We do not store credit card numbers on our servers.

Do you accept Virtual Credit Cards?

A:  No. We currently do not support this method of payment. We apologize for the inconvenience.

How do I check my order status?

A:  Checking your order status, order history and other important account details is easy. Just visit the My Account page. You'll then click the first option labeled "Check Order Status". Here you'll be able to view the status of every order you've placed at Amber Lyn Chocolates, including whether it has been shipped, and if so an optional tracking number.

Why doesn’t my order confirmation have tracking number?

A:  If your order was shipped via USPS, tracking numbers are not provided by the postal service.

GENERAL

Where can I find a list of retail locations that carry Skinnygirl Candy?

A:  You can use the Store Locator on this site to find retail locations that carry Skinnygirl Candy.

How can I write a review on a product?

A:  Want to leave some feedback about one of our products? Simply navigate to the product you'd like to review, scroll past the product description and click the orange "Write a Review" button. Here you'll be able to rate and review your product experience.

How can I contact Skinnygirl Candy?

A:   You send an e-mail to admin@skinnygirl.com. You can also contact us through our Facebook page and this Feedback form 24 hours a day, 7 days a week.

 CHOCOLATES

 Do Skinnygirl chocolates contain any artificial flavors, colors or preservatives?

A:  No. Our chocolate contains no artificial flavors, colors or preservatives. It's made from premium Belgian Chocolate containing only the highest quality ingredients and inclusions.

Are Skinnygirl chocolates sugar free?

A: No. Skinnygirl chocolates are not sugar free

Do Skinnygirl chocolates contain gluten?

A:  All Skinnygirl Chocolate products except for our Mint Cookie Crumble Truffles are gluten free.

What are net carbs?

A:  Net carbohydrates are calculated by taking the total carbohydrates and subtracting fiber and non-sugar sweetener carbohydrates, or any other "non-impact" carbohydrate. Net carbohydrates are the carbohydrates that are actually absorbed by the body.

Where can I find nutritional and supplemental information for each product?

A:  Each product is listed with its nutritional information, including ingredients and other important data like calories, fat, carbs, sugars, etc...

What is the shelf life of Skinnygirl Chocolate?

A:  The shelf life of Skinnygirl Chocolates is typically 9 to 12 months, and even longer if refrigerated and stored in a dry place.

Do Skinnygirl Chocolates contain caffeine?

A:  People often ask, "Does your chocolate contain caffeine?" The short answer is yes, chocolate does contain small amounts of caffeine. Chocolate also contains another closely related substance called theobromine which can mimic the effects of caffeine. One ounce of dark chocolate averages about 12mg (less than 25% of the amount in a cup of coffee). Milk chocolate contains even less.

Do Skinnygirl Chocolates contain nuts?

A:  We have a number of chocolate products that do contains nuts. We do not use peanuts in any of our products and our production facility is peanut-free.

Is Skinnygirl Chocolate Kosher?

A:  Our chocolate does not currently carry a Kosher certification.

 

GUMMIES

Do Skinnygirl gummies contain any artificial flavors, colors or preservatives?

A:  No. Our gummies contains no artificial flavors, colors or preservatives. These are premium Belgian gummies and contain only the highest quality ingredients.

Are Skinnygirl gummies sugar free?

A: No. Skinnygirl gummies are not sugar free

What are net carbs?

A:  Net carbohydrates are calculated by taking the total carbohydrates and subtracting fiber and non-sugar sweetener carbohydrates, or any other "non-impact" carbohydrate. Net carbohydrates are the carbohydrates that are actually absorbed by the body.

Where can I find nutritional and supplemental information for each product?

A:  Each product is listed with its nutritional information, including ingredients and other important data like calories, fat, carbs, sugars, etc...

What is the shelf life of Skinnygirl Gummies?

A:  The shelf life of Skinnygirl Gummies is 18 months.

Are Skinnygirl Gummies Kosher?

A:  No. Skinnygirl Gummies are not certified Kosher.

 

MINTS 

Do Skinnygirl Mints contain sugar?

A:  No. Skinnygirl Mints are sugar free.

How are Skinnygirl Mints sweetened?

A:  Skinnygirl Mints are sweetened with natural sweetener called Sorbitol.

What types of flavoring agents are used in Skinnygirl Mints?

A:  Skinnygirl Mints are flavored with artificial flavors. 

How many calories are there in Skinnygirl Mints?

A:  Skinnygirl mints contain zero calories.

Where can I find nutritional and supplemental information for each product?

A:  Each product is listed with its nutritional information, including ingredients and other important data like calories, fat, carbs, sugars, etc...

What is the shelf life of Skinnygirl Mints?

A:  The shelf life of Skinnygirl Mints is approximately 2 years.

Are Skinnygirl Mints Kosher?

A:  No. Skinnygirl Mints are not certified Kosher.